Moratorium for Covid Support

FAQ

All MIB customers whose income or revenue are decreased due to economic and financial impact of COVID-19 pandemic may apply for moratorium on their facilities that they currently have.

You are required to submit your ID card together with supporting documentation that shows a negative financial impact to your salary or revenue. Company/organization issued letters, announcements or 2 consecutive salary slips maybe accepted for individual applicants if such documents fulfill the conditions.

Only the person who has the facility at MIB can apply for moratorium.

As per the current arrangements you may apply for moratorium up to 6 months from 30th March 2020.

All individuals are now required to submit their application through this online system. We will not be accepting any more scanned emails for individual customers.

You will not be required to visit the bank after submission.

We will be sending an email to your registered email address at the Bank. This email will contain the outcome of your application and links for viewing and accepting the offer.

Yes. We will inform the employer.

We will only be sending your offer to your email address that is registered with the bank. If you need to change that email you are required to submit an Information Update Form. You can download the form from the following link: mib.shor.tn/KYCMoratorium

This means that the customer has been sent an offer and we are awaiting acceptance from customer. You have been sent an offer to the email that is registered with the bank. Please click the link in the email to view your offer.



Application Status: Offered
Offer Status: Offered
Acceptance Status: Pending Acceptance

This means that our team is currently reviewing your application. Please check back later or be on the lookout for an email from us in your email address that is registered with us.



Application Status: Under review
Offer Status: Pending

This means that your application has been closed because at the end of the review we were unable to give an offer.

Should you require more information you may send us an email to covidsupport@mib.com.mv



Application Status: Closed
Offer Status: Rejected

This means that the application is currently closed because the customer has been given an offer and it has been accepted.



Application Status: Closed
Offer Status: Offered
Acceptance Status: Accepted

This means that the application is closed because the customer was made an offer and it was declined by the customer.



Application status: Closed
Offer Status: Offered
Acceptance Status: Declined

If your spouse???s income has been negatively impacted due to economic and financial impact of COVID-19 you maybe eligible for moratorium on your facility. However appropriate documentary proof must be submitted

Once you submit a request via our portal you will receive a reference number. With this reference number you can check the status of your application by clicking the check status button found on the home page of this portal.

No. You can check the status of your application and take other actions just using your reference number and ID card number.

Once you receive a reference number via SMS from the Bank, you may check the status of your moratorium request by entering the reference number. When there is a change in status we will alert you via SMS.

Yes. To submit a moratorium request via our online portal you would require account number.

We are in the process of sending out reference numbers to all the customers who have applied.

However if the phone number provided on the form does not match the phone number we have on our system as registered to you we will be sending out a request to submit an Information form.